![]() ![]() To get help from someone over a remote connection, here's how: If you are running Windows 7 or Windows 8, you can use Remote Assistance to let someone troubleshoot your PC over a remote connection. How to use Remote Assistance to let someone troubleshoot your PC Your friend will have full access to your entire computer troubleshoot your computer, change settings, check for malware, install software, or do anything else he would do as if he was sitting in front of your computer. Once you do, your friend will see your desktop appears in a window on her or his computer. You will see a Connecting message and it may take up to a minute to connect. You'll be prompted to enter the security code you received and click Submit.Ĥ. Then, enter your Microsoft account credentials and log in.ģ. To open Quick Assist, select Start > Windows Accessories > Quick Assist.Ģ. Ask him to give the security code to you.Īssuring your PC needs help, you also need to open the Quick Assist app.ġ. ![]() Your friend will receive a security code that expires in ten minutes. ![]() Your friend will be required to enter his Microsoft account credentials and log in.Ĥ. Click on Give Assistance in the Quick Assist window.ģ. She or he needs to open Quick Assist app by typing quick assist in Start search, the desktop app appears in the results. Assuring your friend will support help over a remote connection. On Someone's Windows 10 that starts helping you:ġ. If both you're using Windows 10, you can use the built-in Quick Assist app to gain assistance troubleshoot your PC problems from a friend's PC over a remote connection. How to use Quick Assist let someone remotely fix your Windows 10
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